Guest Survey Form

First Name: * (required)
Last Name: * (required)
Email: * (required)
Phone:  
Location: * (required)
How did you learn about us?
Online travel agents like Expedia or Priceline
Online reputation review sites like Trip Advisor
Online promotional specials like Groupon or Living Social
Search Engines like Google or Bing
Executive hotels sales representatives
Meeting or Event Planners
Recommendations or referrals
Other
What was the biggest influence in your decision to book with us?
Location
Price/Value
Product
Reputation
Please rate the questions on a scale of 1 to 5.
1 = poor; 5 = excellent
1 2 3 4 5 N/A
If your reservation was made directly through our hotel, how would you rate the overall reservation process?
How would you rate the efficiency and friendliness of the
Front Desk at Arrival and Departure?
How would you rate the efficiency and friendliness of our Doorman, Valet and Bell service?
How would you rate the cleanliness of your guest room and bath?
How would you rate the cleanliness and maintenance of our entire hotel?
How would you rate our staff ability to anticipate your
needs, exceed your expectations and create a personalized experience?
Please enter any other comments about the hotel experience:
Please rate the questions on a scale of 1 to 5.
1 = poor; 5 = excellent
1 2 3 4 5 N/A
How would you rate the service quality at the restaurant?
How would you rate the food quality at the restaurant?
How would you rate the service and timeliness of In-Room Dining?
How would you rate the food quality for In-Room Dining?
If you attended a meeting how was the quality of the
service?
If you attended a meeting how was the quality of the food
and beverage?
Please enter any other comments about the food and beverage experience:
Please rate the questions on a scale of 1 to 5.
1 = poor; 5 = excellent
1 2 3 4 5 N/A
How would you rate the fitness facilities at the hotel?
How would you rate the business facilities at the hotel?
How would you rate the leisure facilities at the hotel?
How would you rate the internet facilities at the hotel?
Please enter any other comments about the facilities experience:
Please rate the questions on a scale of 1 to 5. * (required)
1 = poor; 5 = excellent
1 2 3 4 5 N/A
How would you rate your overall experience at the hotel?
Was a member of our team outstanding in customer service, if so who:
Briefly tell us why:
Please enter any other comments about your overall experience:
What amenities or features are most important when choosing a hotel?
Restaurant
Spa
Room Size
Reliable Internet
Design and Decor
Other
Profile information
Male Female
Age
Under 25
25 - 34
35 - 44
45 - 54
55 - 64
65 - 74
75 years or more
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