Executive Hotels & Resorts and its affiliated properties (“the Company”, “we”, “us”, “our”) are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information across all our hotels, restaurants, development projects, and affiliated brands.
By booking a stay, visiting our websites, using our services, or otherwise interacting with us, you consent to the practices described in this Privacy Policy.
1. Scope
This Policy applies to all Executive Hotels & Resorts properties, including but not limited to:
British Columbia: EXchange Hotel Vancouver, Executive Hotel Le Soleil Vancouver, The Parker Hotel Vancouver, Seaside Hotel North Vancouver, Executive Suites Hotel & Resort Squamish, Executive Hotel Vancouver Airport, Executive Suites Hotel & Conference Centre, Executive Plaza Hotel & Conference Centre, Executive – The Inn at Whistler Village & Mountainside Hotel, Big Splash Waterpark, and associated restaurants (Hydra Estiatorio, Alouete Bistro, Trattoria Di Como, Parker Rooftop, Seaside Provisions, Free Bird Table & Bar, Free Bird Table & Oyster Bar, etc.).
Canada (Other Regions): Cosmopolitan Hotel Toronto and additional future Canadian properties.
United States: Executive Hotel Le Soleil New York, Executive Vintage Court, Executive Hotel Pacific Seattle and future U.S. properties.
Other Operations: Executive Group Development projects and affiliated hospitality services.
2. Information We Collect
We may collect the following categories of personal information:
Contact details: name, address, phone number, email.
Booking & stay details: reservation history, check-in/check-out dates, preferences, loyalty participation.
Payment details: credit card and billing information (collected securely).
Guest preferences: special requests, service notes, amenities, and experiences.
Communications: feedback, surveys, inquiries, guest service interactions.
Website & technical data: IP address, cookies, device/browser type, analytics, and site usage patterns.
3. Purpose of Collection
We use personal information to:
Process reservations, payments, and stays.
Provide guest services and personalized experiences.
Communicate about bookings, offers, and loyalty programs (with consent where required).
Maintain safety, security, and fraud prevention.
Fulfill legal, tax, and regulatory obligations.
Improve our websites, services, and guest experience.
We will not use your personal information for new purposes without your consent.
4. Consent
By providing personal information, you consent to its collection, use, and disclosure as outlined in this Policy. Consent may be:
Express (e.g., opting into newsletters).
Implied (e.g., providing details when booking a stay).
You may withdraw consent at any time, subject to legal or contractual requirements.
5. Disclosure of Information
We may share your information with:
Affiliated companies within Executive Hotels & Resorts.
Service providers (e.g., booking engines, payment processors, IT support, marketing agencies).
Regulatory authorities, if required by law.
Business partners (e.g., loyalty or promotional partners) with your consent.
We do not sell or rent guest information to third parties.
6. Safeguards
We use physical, administrative, and technical safeguards (secure servers, encryption, restricted staff access) to protect personal information against unauthorized access, loss, or misuse.
7. Retention
We retain personal information only as long as necessary for the purposes described or as required by law. When no longer needed, we securely delete or anonymize the data.
8. Access & Correction
You have the right to:
Access the personal information we hold about you.
Request corrections if it is inaccurate or incomplete.
Request details of how your information has been used or disclosed.
Requests should be directed to our Privacy Officer (see Section 12).
9. Cookies & Tracking
Our websites use cookies and similar technologies to:
Enable core site functionality (bookings, logins).
Analyze site traffic and improve performance.
Personalize content and marketing (with consent where required).
You may disable cookies in your browser settings, but some features may not function properly. For EU/UK visitors, cookie consent banners will be provided in compliance with GDPR.
10. International Guests
As we serve guests from around the world:
Canada: We comply with PIPEDA and BC’s PIPA.
United States: We follow state-level privacy regulations (e.g., CCPA/CPRA).
European Union/UK: For guests subject to GDPR, you have rights to access, rectification, deletion, restriction, portability, and objection to processing.
Personal information may be transferred across borders where our systems or providers operate. We ensure appropriate safeguards for international transfers.
11. Children
Our services are not directed to individuals under the age of 16. We do not knowingly collect information from children without parental consent.
12. Contact Us
For questions, concerns, or to exercise your privacy rights, please contact:
Privacy Officer
Executive Hotels & ResortsGuiness Tower
1038-1055 W. Hastings St. Vancouver, BC V6E 2E9
Tel: 604-642-5250
Email: info@executivehotels.net
13. Updates to this Policy
We may update this Privacy Policy periodically. Updates will be posted at executivehotels.net/privacy with the revised “Last Updated” date. Continued use of our services indicates acceptance of the updated Policy.