Special Super Disinfection Sterilization Clean
Guests will be advised to practice physical distancing while visiting the hotel and its dining outlets. We kindly request standing at least six feet apart from other groups of guests while standing in lines, using elevators or moving around the property. Dining tables, lobby furniture and other physical layouts will be arranged to ensure appropriate distancing. Markers will be placed on the floor in public areas as reminders of the six feet distancing request.
Guest Arrival (Taxi or Ride Share)
A team member will greet each visitor upon arrival but employees will not open the doors of cars or taxis. Guests requesting bell service will be assisted and the bell cart will be sanitized after each guest is assisted.
The front desk will be arranged to maintain six feet distance and protective glass will be installed where possible.
Employees will be present to sanitize the button panels at regular intervals. Signage will be posted to explain the current procedures. Elevator capacity will be limited, depending upon the size of the elevator.
Industry leading cleaning and sanitizing protocols will be used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, and Hotel Operations.